Travelling in London with a Disability or Injury

Book one of our Licensed London Taxis Online or phone +44 (0)7779 336 612

How user-friendly is London for those with temporary or permanent disabilities and injuries?

Bus Travel

London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital. They are “The voice of London’s transport users”.

Recently, London Travel Watch surveyed bus stops in the London in terms of their disabled-friendliness. Kingston was been praised by London Travel Watch for having the most disabled-friendly bus stops in the capital. 85 per cent of bus stops in Kingston are accessible to disabled passengers, as revealed by London Travel Watch’s audit of 17,000 London bus stops.

Disabled-friendly bus stops ensure buses can get directly to the kerb to allow easy boarding and alighting, which means bus doors are not obstructed by objects on the pavement, and that parking restrictions are observed around the stops. London Travel Watch says they will continue to press Transport for London and councils to do anything necessary to ensure bus stops are accessible for all.

Taxi Travel

Here at London Taxis, we do our part to ensure that taxi travel in London is friendly to those with disabilities and special needs. We operate two services that have made life easier for our injured, disabled, and special needs customers:

Our “Meet & Greet – Safe Conduct Service”

and

Our “Special Needs Service”

Our specialty “Meet & Greet – Safe Conduct” service is perfect for anyone who needs a little extra TLC when traveling, such as children, the elderly, and those with limiting injuries or disabilities.

Our “Special Needs Service” drivers are ready and willing to give you any extra assistance that you need, such as helping you down in the lift or escorting you to the train platform.

Licensed London taxis are specially designed to accept special needs customers in wheelchairs. Taxis have wheelchair ramps and safety belts to secure the wheelchair during the journey.

Together, these services have provided help and support needed by people like these:

Thank you Mike for the brilliant service we received on Saturday and Monday. It was the first time we had ventured to London with our wheelchair. We will certainly do so again in the future and will call on you again. Thanks. –Christine 1st June 2010

Thanks Mike, It has all worked out really well and made my life a lot easier!” –Suzanne (to whom we supply a taxi four times a week for her journey to work)

Hi Mike, I would like to pass on the comments I have received for a service we booked with you on 7th July 2010. You provided a service that enabled our Health & Safety Consultant to attend a pre-arranged training session. This involved collecting said person from their home, taking them to Paddington Station, making sure they got on the train, and then repeating the service in the evening when the consultant returned. Most people would say that this service wasn’t remarkable except the consultant had a nasty accident the week before and is confined to a wheelchair at present. Your driver Paul who was assigned for this service was extremely helpful, nothing was too much bother. He assisted our consultant through what is a daunting experience when you are in a wheelchair, to Paddington Station and accompanied them until they were on the train. Then in the evening the same process was repeated. Our consultant has said in their words “He was Excellent”. So would you please pass on a big thank you to Paul, and we will definitely use your company again as & when required. Many thanks. –Jayne Stokes, Administrator, Radis Group Ltd

Our Fees

We charge no extra fees for our “Meet & Greet – Safe Conduct” and “Special Needs” services. [All journeys are subject to our Terms and Conditions.]

Get in touch with us if you have special needs or a limiting injury and require a taxi on a one-time or on a regular basis. We will be happy to help.

Please note: electric wheelchairs are slightly wider than manual wheelchairs and require a taxi with wider doors. We have several taxis on our fleet with these wider door specifications, so just remember to mention it when you make your booking.

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To Book one of our Licensed London Taxis:

• by phone – +44 (0)7779 336 612. Call us to discuss your needs
• online – use our booking form and enter some information about your needs in the Special Instructions box
• or send us a message with any questions you might have

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www.london-taxis.net

+44 (0)7779 336 612