London Taxis Tel: +44 (0)203 004 4953, (referred to as the Company) undertakes to hire a licensed London taxi to the Customer for the period of hire under the following terms and conditions:-
Customers may use this website to obtain an online estimate, a fixed price quotation, or to make a booking confirmation.
We will respond by email giving our best quote based on the information provided.
A. General Terms and Conditions
Listed below are our "General Terms and Conditions".
Additional "Terms and Conditions" may apply for specific services such as weddings, etc. See B. Additional Terms and Conditions.
1. A minimum fare of £30.00 is required on all journeys.
2. There is a £5.00 deposit to be paid on confirmation of the booking, using "Sage Pay's" 3D secure payment system.
Additional charges above the £5.00 deposit will be charged to the customer's Credit Card/Debit Card on completion of the journey.
We do not accept any other form of payment other than credit/debit cards.
3. There is an additional 12.50% administration fee on all bookings, except where otherwise specified under B. Additional Terms and Conditions.
Please click here to view the "Public Carriage Office" directive on
"Extra Charges":-
www.tfl.gov.uk/extracharges
4. All hirings are subject to a standard £2.00 booking fee, as clearly itemised on the taxi fare chart displayed inside the taxi, and will be charged by your driver as an extra. Your driver will be happy to provide a receipt if required.
Please click here to view the "Public Carriage Office" directive on
"Extra Charges":-
www.tfl.gov.uk/extracharges
5. London-taxis.net shall have no liability if the cost of a journey exceeds any taxi estimate given. Any taxi estimate given is supplied and accepted on the basis that it is an estimate only, net of any extras or handling fees and is based upon the traffic conditions and tariff in place at the booked time.
6. The charge on your credit card statement will be listed as
London Black Taxis.
7. When a prospective customer wishes to proceed on the basis of an estimate received they will make their booking confirmation using our online booking form, by telephone, by text message, or by email.
8. Every effort will be made by the Company to ensure that the taxi will arrive on time and reach destinations on time. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
9. The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
10. Our taxis are fully insured for passenger and third party claims under British Law, customer's properties are carried entirely at their own risk and London Black Taxis shall not be held responsible/liable for any loss/damage to such property.
11. The Company and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passengers.
12. Re “Fixed Price Quotations”. If the driver has to wait more than 15 minutes for the passenger to arrive after the confirmed arrival time, then the “Fixed Price Quotation” will revert back to the full meter fare.
Please note: In other rare and exceptional circumstances “Fixed Price Quotations” will revert back to the full meter fare.
Examples:-
Emergency Road closures, diversions causing unusually heavy traffic, and any other circumstances that are beyond the driver’s control and that result in a substantial addition to the expected journey time.
13. In line with TFL and other Licensed London Taxi circuits, our taxi drivers will be allocated the online booking 15 minutes before the confirmed arrival time.
Please Note at the confirmed arrival time there will be no more than
£ 4.20 (run-in charge) showing on the onboard taxi meter.
This policy is in line with all other Licensed London Taxi circuits and compensates the driver for the distance travelled to reach the pick-up address.
14. Nothing contained in these terms and conditions can affect the client's' statutory rights.
15. We now offer a "Suited and Booted" taxi driver service for a small extra charge of £20.00 per journey.
16. On certain rare occassions during our "Countryside Tours" a small fuel surcharge is chargeable where there is excessive mileage involved.
17. Proceeding with a booking (either online, by email, by text message, or by telephone) infers that the customer has read and agreed to these "Terms and Conditions".
Cancellation and Refund Policy
Listed below is our "General Cancellation and Refund Policy".
Additional policies may apply for specific services such as weddings, etc
See B. Additional Terms and Conditions.
a. In the event of a "No-show" by the customer, or if a confirmed booking is cancelled by the Customer within 1 hour of the start of the period of hire, all monies paid will be totally non-refundable.
In addition the full charge may be debited, especially where the journey pick up point is from an airport or seaport.
Our drivers are requested to wait at an airport till the flight details are removed from the airport's arrivals screen or until we receive additional information from the customer that the taxi is no longer required.
This applies also to domestic pickups as well.
Our drivers are requested to wait until we receive additional information from the customer that the taxi is no longer required.
b. On very rare occasions a minimum fare is charged even after a cancelled booking when there is a serious lack of communication from the customer thus causing an unnecessary avoidable delay and loss of earnings for our driver.
c. If a booking is cancelled by the customer prior to 1 hour of the start of the period of hire, payment will be subject to a 100% refund minus any deposit already paid. (Please note: different policies may apply for specific services such as weddings, etc.
See B. Additional Terms and Conditions.
d. Changes to pre-booked journeys must be notified to London Black Taxis within 24 hours of the booked pickup time.
Changes without 24 hour prior notification may result in the customer being charged the full original estimated/quoted fare.
London Black Taxis reserve our right to refuse any such changes where the pickup point is outside the metropolitan area.
If necessary and on certain rare occasions we will cancel the booking.
B. Additional Terms and Conditions.
Wedding Bookings
1. It is the responsibility of the customer to verify the correctness of the booked date, time, pick-up location, drop-off location, and type of wedding taxi required.
2. Bookings are not confirmed until the deposit has been paid.
3. Deposits are non-refundable.
4. Our vehicles are maintained to the highest standards, but if there should be a breakdown, an unavoidable traffic delay, or if the vehicle is involved in an accident, we reserve the right to send an alternative vehicle, after consultation with the hirer.
5. Hire of our Black Traditional Fairway Wedding Taxi or Black TX Model Wedding Taxi is on the understanding that this is for a period of a minimum of one hour, unless previously arranged. Additional time, as arranged with the customer, will be charged at our currently hourly rate for the specific service booked.
6. For hire of our Black Traditional Fairway Wedding Taxi or Black TX Model Wedding Taxi, the total balance due will be debited from your nominated credit/debit card after completion of the hire.
7. Any changes or cancellations to our Black Traditional Fairway Wedding Taxi or Black TX Model Wedding Taxi bookings are subject to 7 days notification. Failure to adhere to the 7 days notification will result in any subsequent changes being refused. Any payment already taken will only be partly refunded.
8. Hire of our White Classic Fairway Wedding Taxi is on the understanding that this is for a period of a minimum of two hours, unless previously arranged. Additional time, as arranged with the customer, will be charged at £105 per hour.
9. For hire of our White Classic Fairway Wedding Taxi , the total balance due will be debited from your nominated credit/debit card 28 days prior to the hire date .
10. Any changes or cancellations to our White Fairway Driver Wedding Taxi bookings are subject to 28 days notification. Failure to adhere to the 28 days notification will result in any subsequent changes being refused. Any payment already taken will only be partly refunded.
11. If the specific model of taxi that the customer requests is not available on the booking date, we will communicate this information to the customer and agree and alternative arrangement.
Tour Bookings
1. No administration fees, credit card fees, or taxes will be added to the Tour Price.
2. Pick-ups and drop-offs within Central London are included in the Tour Price.
3. Pick-ups and drop-offs outside of Central London will incur an additional meter fare over and above the tour price, which will be subject to our administration/booking fees as follows:
3a. There is a £30 minimum fare for pick-ups and drop-offs outside of Central London.
3b. The meter fare is based on the tariff in place at the booked time. Please click here to view information on taxi tariffs: www.tfl.gov.uk/tariffs
3c. At the confirmed arrival time, there will be no more than £4.20 (run-in charge) showing on the onboard taxi meter.
3d. The Company will be happy to provide an estimated fare for a pick-up or drop-off outside of Central London. However, The Company shall have no liability if the actual fare exceeds any estimate given. Any estimate given is supplied and accepted on the basis that it is an estimate only, net of any extras or handling fees and is based on the tariff in place at the booked time. The Company is not responsible for journey delays due to unforeseen circumstances, such as traffic conditions or roadwork.
3e. There is an additional 12.50% administration fee on all fares for pick-ups and drop-offs outside of Central London.
3f. There is an additional £2.00 booking fee on all fares for pick-ups and drop-offs outside of Central London, as clearly itemised on the taxi fare chart displayed inside the taxi. This will be charged by your driver as an extra. Your driver will be happy to provide a receipt if required.
3g. These administration/booking fees are within the guidelines of the "Transport for London" directive on "Extra Charges." Please click here to view this directive: www.tfl.gov.uk/extracharges
4. If the driver has to wait more than 5 minutes after the confirmed pick-up time, that time will be deducted from the total tour time.
5. In the event of a "No-show” by the customer, or if a confirmed tour booking is cancelled by the customer within 24 hours of the start of the period of hire, all monies paid will be totally non-refundable.
In addition one hour's tour fee will be debited to the customer's nominated credit/debit card.
6. If a tour booking is cancelled by the customer prior to 24 hours of the start of the period of hire, payment will be subject to a 100% refund minus any deposit already paid.
